Aptilon LiveManager

Overview

To assist leading healthcare organizations and teams to cost-effectively deliver an on-demand service, Aptilon LiveManager provides a real-time view of all connected resources and permits the fine-tuned management of resources and activities.

Aptilon LiveManager provides clarity on volumes, showing demand, available specialists, activities, results, team utilization, and product coverage, all within a sophisticated, visually efficient interface, updated in real-time. With Aptilon LiveManager gain better access to healthcare professionals and a more effective use of team resources and specialists.

Typical Usage Scenarios

Sales managers supervise teams consisting of call center-based representatives and home-based field representatives. With Aptilon LiveManager, sales managers can monitor the demand coming in across multiple channels for multiple products to ensure that there are sufficient team members available. Real-time activity reports provide up-to-the-minute information as HCP demand evolves.

With Aptilon LiveManager

• Manage teams with a comprehensive view of demand and availability
• View distributed team activity and availability
• Configure and manage team members from within one simple interface
• Receive up-to-the minute statuses of everyone within a team or across teams
• Drill down to individual team member statuses and performance metrics
• Support multichannel and multi-device campaigns with holistic activity tracking